Improving Homelessness Services

Guidance on developing a complaints policy for supported accommodation providers (including Registered Providers): what to include, good practice for supporting individuals to complain, and information about pre-complaints processes.

Guidance on working in collaboration with other agencies in multi-disciplinary team meetings or MDTs for people experiencing homelessness and multiple needs including examples of innovative approaches.

This page gives guidance on how homelessness services can help people to register to vote. Even if people do not have a permanent address they are still entitled to register.

This briefing outlines the process of applying for a Voter Authority Certificate. It is important that frontline workers in homelessness services and local authorities are aware of the process of application, so they are able to support individuals to exercise their right to vote.

Best practice case studies illustrating how to deliver on the NICE guidelines around integrated services to reduce health inequalities.

Our podcast focusing on practice in the homelessness sector.