For Housing Providers

Guidance on developing a complaints policy for supported accommodation providers (including Registered Providers): what to include, good practice for supporting individuals to complain, and information about pre-complaints processes.

Case studies from organisations about their model of ‘stepping stone’ accommodation and how this bridges the gap between traditional supported housing and fully independent living for young people.

Guidance on palliative care including why it is relevant to the homelessness sector, and how services can identify and support those who may need palliative services.

An animation and scenario examples showing the difference trauma-informed care can make in supported housing services.

Guidance on the importance of being a pet-inclusive service, including a video discussing common misconceptions of pet-ownership and homelessness, with practical solutions to pet-inclusivity.

Guidance on the stages of applying to be a Registered Provider of Social Housing, including details of what documentation is required at each stage.